Privacy Policy

Last updated: October 23, 2025

1. Introduction

NorthLearn College ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address
  • Demographic Information: Province of residence, age (if provided)
  • Educational Information: Course interests, program enrollment, academic records
  • Technical Information: IP address, browser type, device information, cookies
  • Communication Records: Correspondence with our staff, support inquiries

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing your course guide requests and enrollment applications
  • Providing educational services and student support
  • Communicating about programs, events, and services
  • Improving our website and educational offerings
  • Complying with legal and regulatory requirements
  • Marketing purposes (with your consent)

4. Consent

By submitting your information through our forms or website, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

5. Disclosure of Information

We do not sell your personal information. We may share your information with:

  • Service providers who assist with operations (email services, hosting, analytics)
  • Educational partners and accreditation bodies
  • Legal authorities when required by law

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

7. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

8. Your Rights

Under PIPEDA, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent for marketing communications
  • File a complaint with the Privacy Commissioner of Canada

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Student records are maintained according to educational regulations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

NorthLearn College

Privacy Officer

1055 W Hastings Street, Suite 300

Vancouver, BC V6E 2E9

Email: privacy@northlearn.ca

Phone: 1-888-555-0123